If you wish to cancel your order before your order has been sent, please contact us immediately and we will refund you in full without delay (Pre-orders are non refundable until after the release date).
All refunds will be issued immediately but may take a few working days to appear on your card statement. For your convenience, you can browse to the Autokey page and click the ‘cancel order’ button to claim a refund.
If you have placed an order but not collected the key, we can refund and let you cancel the order, but we will keep a £1 administration fee due to the fees we must pay in order to refund you. If your payment has only been authorised (not charged) then there is no refund fee, and we simply void your authorisation.
Pre-orders: Refunds are only processed on the day following release date of the game. A £1 administration fee will apply unless the refund is taken as Store Credit.
We hope our customers can understand that when a digital item has been shipped, it can be activated online and therefore we cannot accept a return as it is not possible for us to resell that item. In some cases we can put the code up for re-sale, and refund once the product has been succesfully re-sold.
Contact us at [email protected] for questions related to refunds and returns.